Results-based monitoring and evaluation system to support good public management

Abstract

Many countries from around the world are implementing E-government in an attempt to improve service delivery and all governments are under increasing pressure to produce, and to demonstrate, results But the question needs to be asked “how will government measure and communicate progress. How will they know if they are failing?” The objectives of this paper are to highlight to policy makers of E-government strategies some of the lessons learned from other countries in moving to an outcomes approach for effective and responsive public management and to suggest a tool for establishing a monitoring and evaluation system for good public management