An open-source tool-set for meaningful monitoring and visualisation of rural ICT projects

Abstract

Monitoring and servicing of technologically complex rural installations poses unique challenges. This paper presents some discussion and a selection of open source tools aimed at assisting help-desk personnel in the monitoring and support of rural infrastructure on a long-term basis. The tool-set is being used by a service desk in a rural ICT deployment initiative, providing tangible results. The monitoring system comprises a centralised data gathering and visualisation approach, customised to assist the service desk in various ways, The tool-set helps operators visualise network infrastructure status, assists in the timeous deployment of maintenance teams and in understanding usage behaviour. An example of connected devices showing high usage versus low usage is presented. Recommendations for projects of a similar nature include the establishment of a competent help desk with access to the necessary monitoring and communication tools.