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Browsing by Subject "Government services"

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Enhancing the quality of government service delivery through the use of mobile technologies: A South African context

Author: Ogunleye, O Date: Oct 2012 The purpose of this research is to explore ways to address the difficulty in implementing mobile activities and services for any government. In addition, a major output of this project will be a framework for understanding m-government as a ... Read more
Geographic Accessibility - Providing government servies in an spatially equitable manner: Perspectives for Fire Station location

Author: Green, Chéri A Date: Oct 2012 Accessibility analysis models the access of residents to facilities - assuming people will go to their nearest facility for service.If an analysis is done for a large area, this will show whether provision is sufficient and equitable - if ... Read more
Initial experiments on the effectiveness of telephone access to government services

Author: Cloete, Jacob PL ; Barnard, E ; Patel, Hina M Date: Aug 2004 The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary ... Read more
Initial fieldwork for LWAZI: a telephone-based spoken dialog system for rural South Africa

Author: Gumede, T ; Plauche, M Date: Mar 2009 This paper describes sociological fieldwork conducted in the autumn of 2008 in eleven rural communities of South Africa. The goal of the fieldwork was to evaluate the potential role of automated telephony services in improving access to ... Read more
Language and technology literacy barriers to accessing government services

Author: Barnard, E ; Cloete, L ; Patel, Hina M Date: 2003 The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity’ barriers to electronic service delivery including cultural background, ... Read more
Towards effective telephone-based delivery of government services

Author: Barnard, E ; Cloete, L ; Patel, Hina M ; Coetzee, L Date: Sep 2003 Government regulations have combined with a tremendous growth in prepaid cellular telephony to bring telephone connectivity to an unprecedented number of South African citizens – thus creating an ideal platform for delivering services to a ... Read more

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Browsing by Subject "Government services"

Browsing by Subject "Government services"

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