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Unravelling public transport customer satisfaction and dissatisfaction dynamics in the high-end middle class market

Author: Mokonyama, Mathetha T ; Lehasa, S ; Venter, C Date: Aug 2010 Recent improvements to the public transport offerings available to South African commuters are managing to attract a small but loyal patronage from among the car-owning public. The improved services provide opportunities for studying the ... Read more

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Browsing by Subject "Customer satisfaction"

Browsing by Subject "Customer satisfaction"

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