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Initial experiments on the effectiveness of telephone access to government services

Author: Cloete, Jacob PL ; Barnard, E ; Patel, Hina M Date: Aug 2004 The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary ... Read more

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Browsing by Subject "E-Government"

Browsing by Subject "E-Government"

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