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Towards an incentive-driven local government customer management policy: Lessons learnt from piloting of the CSIR's CARRS system

Author: Maponya, Goodhope S Date: Oct 2018 Local government is the third sphere of government closest to the people and a tier through which basic services are delivered and its citizens' interests are represented. However, it has become a common occurrence across South Africa for ... Read more

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Browsing by Subject "Customer Care"

Browsing by Subject "Customer Care"

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