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Browsing by Subject "Interactive voice response"

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  • Sharma Grover, A; Stewart, O; Lubensky, D (2009-11)
    In this paper, the authors address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the following idiosyncratic observations including, the majority of users being either semi-literate ...
  • Ndwe, TJ; Dlodlo, ME; Kuun, C; Sharma, A (2008)
    The OpenPhone system is a health information system that is developed to cater for the information needs of caregivers who are caring for HIV/AIDS infected children in Botswana, southern Africa. The system is accessible ...
  • Ndwe, J; Barnard, E; Dlodlo, M; Mashao, D; Kuun, C; Sharma, A (Springer, 2008-09)
    The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone ...
  • Sharma Grover, AS; Calteaux, K; Barnard, E; Van Huyssteen, G (Association for Computing Machinery (ACM), 2012-03)
    Research using voice-based services as a technology platform for providing information access and services within developing world regions has shown much promise. The results for design and deployment of such voice-based ...