Author:Modipa, T; De Wet, Febe; Davel, MDate:Nov 2009Call routing is an important application of Automatic Speech Recognition (ASR) technology. In this paper the authors discuss the main issues affecting the performance of a call routing system and describe the ASR component of the "AutoSecretary" ...Read more
Author:Sharma Grover, A; Plauche, M; Barnard, E; Kuun, CDate:Apr 2009This paper presents the work in the design of a SDS for the provision of health information to caregivers of HIV positive children. The authors specifically address the frequently debated question of input modality in speech systems; touchtone ...Read more
Author:Sharma Grover, A; Plauche, M; Barnard, EDate:Apr 2009This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus ...Read more
Author:Gumede, T; Plauche, MDate:Mar 2009This paper describes sociological fieldwork conducted in the autumn of 2008 in eleven rural communities of South Africa. The goal of the fieldwork was to evaluate the potential role of automated telephony services in improving access to ...Read more
Author:Barnard, E; Plauche, M; Davel, MDate:Dec 2008The commercial successes of spoken dialog systems in the developed world provide encouragement for their use in the developing world, where speech could play a role in the dissemination of relevant information in local languages. We investigate ...Read more