Author:Sharma Grover, A; Stewart, O; Lubensky, DDate:Nov 2009In this paper, the authors address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the following idiosyncratic observations including, the majority of users being either semi-literate or non-literate, ...Read more
Author:Sharma Grover, A; Van Huyssteen, G; Calteaux, Karen VDate:Jan 2013In this paper we introduce a solution for disease surveillance and monitoring in the primary animal health care (PAHC) domain that uses inbound voice-based services and voice- and text-based outbound services for connecting rural veterinarians ...Read more
Author:Sharma Grover, AS; Calteaux, Karen V; Barnard, E; Van Huyssteen, GDate:Mar 2012Research using voice-based services as a technology platform for providing information access and services within developing world regions has shown much promise. The results for design and deployment of such voice-based services have varied ...Read more