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Incorporation of customer satisfaction in public transport contracts - A preliminary analysis

Author: Mokonyama, Mathetha T ; Venter, C Date: Jul 2012 The design of public transport contracts provides an opportunity to define service quality standards to which an operator can be held accountable. While the specification of service quality standards is a common practice, the relationships ... Read more

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Browsing by Subject "Passenger satisfaction"

Browsing by Subject "Passenger satisfaction"

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All of ResearchSpace

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