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Business drivers and design choices for multilingual IVRs : A government service delivery case study

Author: Calteaux, Karen V ; Grover, AS ; Van Huyssteen, GB Date: May 2012 Multilingual emerging markets hold many opportunities for the application of spoken language technologies, such as interactive voice response (IVR) systems. Designing such systems requires an in-depth understanding of the business drivers and ... Read more

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Browsing by Subject "Multilingual emerging markets"

Browsing by Subject "Multilingual emerging markets"

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