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Browsing by Subject "Electronic service delivery"

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Language and technology literacy barriers to accessing government services

Author: Barnard, E ; Cloete, L ; Patel, Hina M Date: 2003 The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity’ barriers to electronic service delivery including cultural background, ... Read more

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Browsing by Subject "Electronic service delivery"

Browsing by Subject "Electronic service delivery"

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