Author:Cloete, Jacob PL; Barnard, E; Patel, Hina MDate:Aug 2004The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary ...Read more
Author:Sharma Grover, AS; Calteaux, Karen V; Barnard, E; Van Huyssteen, GDate:Mar 2012Research using voice-based services as a technology platform for providing information access and services within developing world regions has shown much promise. The results for design and deployment of such voice-based services have varied ...Read more