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Browsing by Author "Maponya, Goodhope S"

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Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS)

Author: Maponya, Goodhope S ; Mothetha, Matome L ; Mema, Vusumzi ; Mamakoa, Maijang E ; Zulu, Mfezeko S ; Maposa, Sibonginkosi ; Hlabela, Simon P ; Mbhele, Nkhangweleni R Date: Oct 2016 In the advent of the democratic dispensation, government crafted and implemented new strategies and programmes that would ensure that everyone had equal access to basic services. However, many studies show that there are still significant ... Read more
Towards an incentive-driven local government customer management policy: Lessons learnt from piloting of the CSIR's CARRS system

Author: Maponya, Goodhope S Date: Oct 2018 Local government is the third sphere of government closest to the people and a tier through which basic services are delivered and its citizens' interests are represented. However, it has become a common occurrence across South Africa for ... Read more
Towards context specific water solutions for resilient and sustainable communities: Unconventional water delivery approaches

Author: Mamakoa, Maijang E ; Maponya, Goodhope S ; Maposa, Sibonginkosi Date: Oct 2018 Since 1994, the South African government has focused on eradicating service delivery backlogs, and this has largely been done through the deployment of conventional solutions. However, many rural communities continue to be marginalised as ... Read more

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Browsing by Author "Maponya, Goodhope S"

Browsing by Author "Maponya, Goodhope S"

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All of ResearchSpace

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